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●Policies and Shipping ●
Go to Naomi's Studio Shipping and Ordering Policies for Original Works of Art All high quality giclée print orders are handled through Imagekind. Imagekind Shipping and Ordering Policies 100% money back guarantee. We're confident in the quality and reliability of our merchandise. But, if you’re not satisfied with your art, you may return it within 30 days for a full refund of the print's purchase price.
Traditionally, custom framed prints cannot be returned. (Imagine the reaction at your local frame shop if you came to pick up your framing and told them that you had changed your mind!) However, we understand you may have some hesitation about ordering an item you have only seen on your monitor. We are confident of the quality of our merchandise. So, we offer you our 100% satisfaction guarantee. Of course, as rarely happens, if your art is damaged on arrival, we will immediately ship an identical replacement to you at no charge. Returns are easy You can return an item within 30 days of purchase for a full refund.
Can I pay online or by phone? Yes. We want you to feel completely comfortable when placing an order. All the information you transmit to us is secure and is kept strictly confidential.
What credit cards can I use? We accept MasterCard, Visa, and American Express.
How do I make an order? After you have selected a print, frame, mat, and glazing selection you would like to purchase just click on the Add to Shopping Cart button. You can finish the ordering process by clicking on the I’m Ready to Checkout link, or you may continue shopping by clicking on the I’ll Keep Shopping link. You may return to your shopping cart at anytime to checkout by clicking on Cart in the upper right hand corner of the header. During the checkout process you can modify a selection at any time by clicking on the Cart tab and clicking on the item you would like to change. Can I save items in my Shopping Cart and purchase them later? If you are an Imagekind member, you may save items in your shopping cart. You will always see the items in your cart even if you log out. You can view your Cart at any time by clicking on the Cart link in the upper right hand corner in the header. The way to remove something from your shopping cart is to select the Remove button from the cart itself. Is there sales tax on my order? Imagekind is located in Seattle, Washington and we only charge 8.8% sales tax on orders shipping within Washington State. Is online ordering safe? Your credit card transactions are 100% safe. We use Secure Sockets Layer (SSL) which encrypts your credit card information. We always use the industry standard encryption technologies when transferring and receiving data exchanged with our site. Will I receive an order confirmation after I have placed my order? Once you have completed your order by clicking on Place Your Order, we will send you a confirmation email. You may also check the status of your order by signing into your Imagekind account and clicking on the Account tab. Click the My Purchase History link on the right of the screen. What is an Imagekind e-Gift Card? An Imagekind e-Gift Card is the perfect gift for all occasions. With our wide selection of museum and member art, mats and frames, there are thousands of different choices for every person. All of our products are backed by a 100% satisfaction guarantee. You can also use Imagekind e-Gift Cards with all promotions. You may also return your e-Gift Card for a full refund within 30 days of purchase. Imagekind e-Gift Card may only be used for making purchases on Imagekind.com. It cannot be redeemed for cash, or applied as payment on any account, except where required by law. Returns are accepted only within 30 days of purchase. The value of your gift card will not be replaced if the certificate is lost, stolen, destroyed, altered, or used without your permission. To use your Imagekind e-Gift Card online, enter the gift card number on the Billing Information page at Checkout. If you would like to verify your balance please call 1 (888) 264-1446. How do I purchase an Imagekind e-Gift Card? Imagekind e-Gift Cards may be purchased in $10 increments. The “From,” “To,” and “Message” fields are optional. If you fill these in we will include this information in the email that is sent to the recipient of your e-Gift Card. How can I redeem my Imagekind e-Gift Card? When you are placing your order, you will have the option to select payment type. Click on the Apply Code Now button and enter in the code on your Imagekind e-Gift Card. If the gift card amount is not enough to cover the balance, you will be prompted for an additional form of payment. Naomi's Studio Shipping and Ordering Policies Following are the shipping and ordering policies for original pieces of artwork. Ordering All orders for original works of art are made through PayPal, one of the securest methods on the Internet. Your credit card number is never seen by the seller. What credit cards can I use? Through PayPal we accept MasterCard, Visa, and American Express.
100% money back guarantee. I am confident in the quality of my artwork. However, if you’re not satisfied with your art, you may return it within 30 days for a full refund of the purchase price. The artwork must be in the same condition as received. Cost of shipping and insurance is not included in the refund, nor additional shipping and insurance for the return of artwork. You pay for return shipping. Shipping All artwork is shipped in containers that can withstand at least 300 pounds of pressure. Your art will arrive within four to six weeks of purchase.
Contact Information: PO Box 691178, Charlotte, NC 28227 •
704-532-1461
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Become a friend of the Studio...learn how to receive
25% off the giclée PRINT "Love" from the
Emotions Series
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